You can return your products in the following cases:
- The package arrives with major damage.
- You received the wrong product or invoice. If this happens, please let us know right away. You can return the item for a replacement, and if it’s no longer in stock, you may choose between another product or a full refund. If the new product costs more, you’ll pay the difference; if it costs less, we’ll refund the difference. Return and shipping costs for the replacement, if needed, are covered by the customer.
You also have the right to cancel your purchase, without penalties and without giving a reason, within 14 days from receiving the product.
According to our return policy, any artwork can be returned upon delivery if, after checking the package, it does not match the specifications described on the website.
If the package is not checked at the time of delivery, this will be considered as acceptance in its current condition, and later returns will not be accepted.
If the package shows signs of damage (such as changes in volume, large liquid stains, perforations, burns, etc.), accepting it is the client’s responsibility, as the delivered product may be affected. Whether the product is accepted or not under these circumstances, the website administration must be notified so that the necessary measures can be taken with the shipping company.
In case of a return, the product must be sent back in its original packaging, together with all accompanying documents.
The return shipping costs are covered by the customer.
Custom-made products cannot be returned, as during their creation the client has been informed about the production process and the work has been carried out according to their instructions.
Personalized products cannot be returned. Please note that these items are created based on the specifications you provide, therefore they cannot be exchanged or refunded.
If you choose to replace your order with a product of higher value, you’ll only need to cover the price difference. If the replacement costs less, we’ll refund you the difference.
If you decide to return a product, we will refund the amount via bank transfer to the account you provide, within 14 days of receiving the returned item.